FAQ

Have more questions? Contact us!

01

Where are your goods produced?

All our products are designed and crafted by selected artisans in Northern Europe - Lithuania, with absolute majority of materials coming from EU suppliers. This way we can ensure the best quality and ensure that the production materials are purchased from reliable and reponsible sources.

03

What is your return policy?

Returns are free of charge for 14 days after the item is delivered to the buyer. Buyer only pays the return shipping costs.  The good has to be unused and in original packaging. 

02

Which countries do you ship to and how much does it cost?

Currently we ship our products to EU countries by using tracked Post service or DPD Delivery to the below listed countries at a rate of 5.99 EUR when the order is below 50 EUR. At a rate of 3.99 EUR when the order is between 50 EUR and 79.99 EUR and  delivery is FREE as soon as order amount exceeds 79.99 EUR. 

Available countries:

Austria, Belgium, Bulgary, Czech Republic, Croatia, Denmark, Estonia, Finland,  France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

 

Delivery usually takes 2 to 7 working days. Note the quarantine - it might take longer. 

04

Where do I share pictures of my happy pets with their new goods?

You can share them on the instagram by using hashtag #mywildother. Otherwise, you can also send them to us directly on the Instagram, Facebook or as an e-mail to Jonas via jonas@mwo.pet. Please note that by sending them to us you give as a permit to share them on our website, Instagram, Facebook or other social media. 

CONTACT US

+370 628 69224

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