FAQ

Have more questions? Contact us!

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01

Where are your goods produced?

All our products are designed and crafted by selected artisans in Northern Europe - Lithuania, with absolute majority of materials coming from EU suppliers. This way we can ensure the best quality and ensure that the production materials are purchased from reliable and reponsible sources.

03

What is your return policy?

Returns are free of charge for 14 days after the item is delivered to the buyer. Buyer only pays the return shipping costs.  The good has to be unused and in original packaging. 

02

Which countries do you ship to and how much does it cost?

We always strive to make the fastest and most convenient delivery to you when looking for a shipping provider. We cover part of the costs ourselves and usually ship the products to the EU countries by using DPD Delivery.  Delivery to below listed countries is 5.99 EUR when the order is below 50 EUR. 3.99 EUR when the order is between 50 EUR and 79.99 EUR and delivery is FREE as soon as order amount exceeds 79.99 EUR. Prices for delivery in Lithuania are half of the ones to other countries - closer is cheaper, Sherlock.  

Available countries (if yours is not here, CONTACT US!)

Austria, Belgium, Bulgary, Czech Republic, Croatia, Denmark, Estonia, Finland,  France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

 

Delivery usually takes 2 to 7 working days. Note the quarantine - it might take longer. 

04

Where do I share pictures of my happy pets with their new goods?

You can share them on the instagram by using hashtag #mywildother. Otherwise, you can also send them to us directly on the Instagram, Facebook or as an e-mail to Jonas via jonas@mwo.pet. Please note that by sending them to us you give as a permit to share them on our website, Instagram, Facebook or other social media.